MOBILE APPLICATION END-USER LICENCE AGREEMENT
PLEASE READ THESE LICENCE TERMS CAREFULLY
BY DOWNLOADING OR USING THIS APP, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.
Who we are and what this agreement does
We, IAZA MEDICALS LTD (“IAZAMED”, “we”, “us”, or “our”) with an address 153 The Parade High Street, WD17 1NA, Watford, United Kingdom, license you to use:
• IAZAMED mobile application software (App), its web-based version, and any updates or supplements to it.
• The related online OR electronic documentation (Documentation).
• The service you connect to via the App and the content we provide to you through it (Service).
as permitted in these terms.
1. Description of Service
App is a clinical decision-support tool developed exclusively for use by healthcare professionals (HCPs) and authorized clinics, hospitals, or healthcare institutions ("Institutions").
For the purposes of this Agreement, HCPs include any individual who is licensed, certified, or otherwise authorized to provide healthcare services, including but not limited to physicians, nurses, nurse practitioners, physician assistants, medical technicians, lab technicians, pharmacists, social workers, and other allied healthcare professionals.
Individual HCPs may use the App for personal medical decision support, while Institutions may use the App to facilitate its use by multiple HCPs within their organization. Institutions are responsible for ensuring that their affiliated HCPs comply with this Agreement and any applicable policies.
The App is strictly an informational tool and does not store, process, or retain medical records. It does not generate definitive or automated medical diagnoses, nor does it make treatment decisions. It is intended to complement, not replace, professional medical judgment. All clinical decisions remain the sole responsibility of the HCP, who must consider individual patient circumstances, verify information, and consult additional medical sources where necessary.
Role-Based Access and Functionality
Access to the App's functionalities is role-based and may vary depending on the category of HCP. The following access controls apply: 2
• Doctors (physicians and paramedics) may view patient management data based on multi-role access to information that presupposes the roles of Doctors, Nurses and Technicians, including but not limited to chief complaints, medical history, physical examinations, diagnoses and prescriptions, as well as interaction with medical calculators.
• Nurses may access nursing-specific assessments and appointment records based on multi-role access to information that presupposes the roles of Nurses and Technicians, as well as interaction with medical calculators.
• Technicians, including emergency responders and allied professionals, may have access to information that presupposes the role of Technicians, as well as interaction with medical calculators.
2. Subscription Plans
The App is available in a free version with appropriate features and functionalities.
3. Privacy and Data Handling
By using App, you acknowledge and agree to the collection, processing, and storage of personal data as outlined in this section.
Patient Data Responsibility
The App does not act as a data controller or processor for patient data. HCPs remain fully responsible for obtaining explicit patient consent prior to entering patient information (if any) into the App.
Data Storage and Security
Personal data collected through App is stored in Frankfurt, Germany, with security measures, including encryption, firewalls, and access controls. Users are responsible for safeguarding login credentials and preventing unauthorized access.
Patient-related data is securely stored in compliance with applicable data protection laws. HCPs are responsible for ensuring that any stored patient information is used solely for legitimate medical purposes and handled in compliance with professional, ethical, and regulatory obligations.
Third-Party Services and Data Sharing
We may engage third-party service providers for cloud storage, analytics, or technical support. These providers process data strictly on our behalf under confidentiality agreements and in compliance with applicable data protection laws. We do not sell or share personal data with third parties for advertising or marketing purposes. If required by law or a legal process, we may disclose data to regulatory authorities or law enforcement agencies. 3
International Data Transfers
If your data is transferred outside the UK, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure data protection compliance under governing law.
Data retention
We retain user data only for as long as necessary to fulfill the purposes stated in this EULA, unless a longer retention period is required by law.
4. Cookies and Tracking Technologies
By using the App, you acknowledge and agree that we may use cookies and similar tracking technologies (collectively, "Cookies") to support core functionality, improve performance, and analyze user interactions. Cookies may include local storage objects, software development kits (SDKs), and other tracking tools embedded within the App.
We may use:
- • Strictly necessary Cookies, which are essential for the secure and proper functioning of the App;
- • Functional Cookies, to remember user preferences and improve usability;
- • Analytics Cookies, to understand how the App is used and enhance its performance.
Some Cookies may be set by third-party service providers acting on our behalf, subject to appropriate contractual safeguards.
You may disable non-essential Cookies via your device settings. However, doing so may impair your ability to use certain features or functionality of the App.
We do not use Cookies for advertising or marketing purposes. For more details on how your personal data is used, please refer to the Privacy and Data Handling section of this Agreement.
5. Operating system requirements
App requires a device with a minimum operating system on Android version 34 or iOS version 12.
6. Support for the App and how to tell us about problems
Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at www.iazamed.com.
Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at 4
[email protected] or call them on +44 20 3807 3802.
How we will communicate with you. If we have to contact you we will do so by email, by SMS, using the contact details you have provided to us.
7. How you may use the App
We grant you a non-exclusive, non-transferable, revocable licence to use the App and its Services, strictly for professional use in accordance with these terms.
For Individual HCPs:
- • You may download, install, and use the App on up to three personal devices, including a combination of smartphones, tablets, and computers. However, the App may not be installed on multiple devices of the same type (e.g., two smartphones) unless expressly permitted.
- • You may not sublicense, distribute, or share access with any third party, including other HCPs.
- • Any use of the App outside your personal professional practice is prohibited.
For Institutions:
- • You may permit your affiliated HCPs to access and use the App within your organization.
- • The App may be accessed by an unlimited number of licensed HCP within the institution or per institutional licence terms agreed separately.
- • Institutions may not sublicense, distribute, or provide access to external third parties without our explicit authorization.
- • Each authorized HCP must comply with the terms of this Agreement when using the App.
8. Eligibility
You must be a licensed healthcare professional authorized to practice in your jurisdiction. If you are an Institution, you may only permit access to affiliated HCPs who meet these requirements.
9. You may not transfer the App to someone else
We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. 5
10. Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days notice of any change by sending you an SMS or email with details of the change or notifying you of a change when you next start the App.
If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you OR will not be permitted to continue to use the App and the Service.
11. Update to the App and changes to the Service
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you installed it.
12. If someone else owns the phone or device you are using
If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
13. We are not responsible for other websites you link to
The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
14. Licence restrictions
You agree that you will:
• not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us; 6
• not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
• is not disclosed or communicated without ours prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
• is not used to create any software that is substantially similar in its expression to the App;
• is kept secure; and
• is used only for the Permitted Objective;
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
15. Acceptable use restrictions
You must:
• not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
• not use the App or any Service in a way that could damage, disable, overburden, impair or 7
compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
16. Intellectual property rights
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
17. NO WARRANTY
YOU ACKNOWLEDGE AND AGREE THAT USE OF APP IS AT YOUR OWN RISK. APP, ITS ASSOCIATED SERVICES, AND ANY CONTENT OR INFORMATION PROVIDED BY US ARE MADE AVAILABLE "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE; ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, SECURITY, OR AVAILABILITY OF APP AND SERVICES; ANY WARRANTIES THAT APP WILL MEET YOUR EXPECTATIONS OR PRODUCE ERROR-FREE RESULTS; ANY WARRANTIES THAT APP WILL COMPLY WITH ANY REGULATORY, MEDICAL, OR GOVERNMENTAL REQUIREMENTS.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE FOLLOWING:
• THE ACCURACY, CORRECTNESS, TIMELINESS, OR RELIABILITY OF THE SOFTWARE AND ANY OUTPUTS GENERATED THEREBY;
• THE COMPLIANCE OF THE SOFTWARE WITH ANY LOCAL, NATIONAL, OR INTERNATIONAL MEDICAL REGULATIONS;
• THE ERROR-FREE OR UNINTERRUPTED OPERATION OF THE SOFTWARE OR THAT IT WILL BE FREE OF VIRUSES OR OTHER MALICIOUS COMPONENTS;
• THE ABILITY OF THE SOFTWARE TO IMPROVE MEDICAL OUTCOMES OR CLINICAL DECISION-MAKING.
FURTHERMORE, YOU UNDERSTAND THAT APP RELIES ON DATA TRANSMISSION OVER NETWORKS BEYOND THE CONTROL OF US, AND THEREFORE, WE DISCLAIM ALL LIABILITY FOR ANY DATA LOSS, DELAYS, FAILURES, INTERRUPTIONS, OR UNAUTHORIZED ACCESS ARISING FROM NETWORK ISSUES. 8
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY US, OUR EMPLOYEES, OR CONTRACTORS SHALL CREATE ANY WARRANTY.
18. MEDICAL DISCLAIMER
APP DOES NOT PROVIDE FINAL MEDICAL ADVICE OR A DEFINITIVE DIAGNOSIS. APP IS A DECISION-SUPPORT TOOL INTENDED FOR USE BY HCPS ONLY. IT DOES NOT REPLACE OR SUBSTITUTE PROFESSIONAL MEDICAL JUDGMENT, DIAGNOSIS, OR TREATMENT. HCPS ARE FULLY RESPONSIBLE FOR VERIFYING ALL OUTPUTS GENERATED BY THE APP BEFORE MAKING CLINICAL DECISIONS. THE PRACTICE OF MEDICINE REQUIRES THE SYNTHESIS OF INFORMATION FROM MULTIPLE SOURCES, INCLUDING PATIENT HISTORY, PHYSICAL EXAMINATIONS, LAB RESULTS, AND IMAGING STUDIES.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DISCLAIM ALL LIABILITY RELATED TO SECURITY, RELIABILITY, OR AVAILABILITY OF THE SERVICE AND DO NOT GUARANTEE THAT THE SERVICE IS COMPLETE, ACCURATE, OR ERROR-FREE. WE DO NOT REPRESENT OR WARRANT THAT THE SERVICE WILL IMPROVE YOUR OVERALL HEALTH OR THE OUTCOME OF ANY HEALTH ISSUE. BY ACCESSING AND USING THE SERVICE, YOU ASSUME ALL RISKS RELATED TO ACCESSING AND USING THE SERVICE, INCLUDING, BUT NOT LIMITED TO, RISKS TO YOUR DEVICE, COMPUTER SYSTEM, AND DATA.
YOU ACKNOWLEDGE THAT THE SOFTWARE HAS NOT RECEIVED REGULATORY APPROVAL (E.G., FDA, MDR, OR OTHER MEDICAL DEVICE CERTIFICATION) AND IS NOT INTENDED TO BE USED AS A PRIMARY MEDICAL DEVICE.
LIMITATION OF LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR OTHER DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO YOUR ACCESS TO OR USE OF THE SERVICES, REGARDLESS OF LEGAL THEORY OR CLAIM.
NO LIABILITY FOR MEDICAL OUTCOMES.
WE ACCEPT NO LIABILITY FOR INCORRECT DIAGNOSES, MISINTERPRETATIONS, OR ANY ADVERSE MEDICAL OUTCOMES RESULTING FROM RELIANCE ON THE APP. THE SOFTWARE PROVIDER IS NOT RESPONSIBLE FOR ANY DIAGNOSIS, TREATMENT DECISION, OR MEDICAL OUTCOME BASED IN WHOLE OR IN PART ON THE USE OF THE APP.
YOU AGREE THAT ANY CLAIM AGAINST YOU ARISING OUT OF THIS AGREEMENT MUST BE FILED WITHIN ONE (1) YEAR FROM THE DATE THE CLAIM FIRST AROSE. ANY CLAIM NOT FILED WITHIN THIS PERIOD SHALL BE PERMANENTLY BARRED. 9
FOR NON-HEALTHCARE PROVIDERS.
IF A NON-HEALTHCARE PROVIDER ACCESSES THE APP, THEY MUST NOT USE IT FOR SELF-DIAGNOSIS OR MEDICAL DECISIONS. IF YOU HAVE A MEDICAL CONCERN, CONSULT A LICENSED HEALTHCARE PROFESSIONAL IMMEDIATELY.
USE OF THIS APP IS AT YOUR OWN RISK. BY USING THIS APP, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY DECISION OR ACTION TAKEN BASED ON THE INFORMATION PROVIDED.
19. INDEMNIFICATION
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS US, OUR OFFICERS, EMPLOYEES, AFFILIATES, AND CONTRACTORS FROM AND AGAINST ANY CLAIMS, DAMAGES, LOSSES, OR LIABILITIES ARISING FROM:
• YOUR BREACH OF THIS AGREEMENT OR ANY MISREPRESENTATION MADE HEREIN;
• YOUR NEGLIGENT OR IMPROPER USE OF THE SOFTWARE;
• ANY CLAIMS OR DAMAGES RESULTING FROM YOUR FAILURE TO VERIFY DIAGNOSTIC RESULTS BEFORE MAKING CLINICAL DECISIONS;
• ANY CLAIMS ARISING FROM YOUR USE OF THE SOFTWARE IN VIOLATION OF APPLICABLE LAWS OR REGULATIONS.
• WE RESERV THE RIGHT TO ASSUME CONTROL OF THE DEFENSE OF ANY THIRD-PARTY CLAIM SUBJECT TO INDEMNIFICATION AT YOUR EXPENSE.
THIS SECTION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
20. Your representations and warranties
By using App, you represent and warrant that:
• You are legally competent to enter into this agreement.
• If you are using the software as an HCP, you are licensed, certified, or otherwise authorized to provide medical services in your jurisdiction. You agree to use the software solely in compliance with applicable laws and medical standards.
• If you are acting on behalf of a clinic, hospital, or other institution, you have legal authority to bind that entity to this Agreement.
• Any information provided by you to us is true, accurate, and complete, and you agree to update such 10
information as necessary.
21. We may end your rights to use the App and the Services if you break these terms
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the App and Services:
• You must stop all activities authorised by these terms, including your use of the App and any Services.
• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
• We may remotely access your devices and remove the App from them and cease providing you with access to the Services.
If an Institution's rights to use App are terminated, all affiliated HCP accounts under that Institution may also be deactivated. Institutions are responsible for notifying their affiliated HCPs in such cases. If an individual HCP's licence is terminated, it does not affect the Institution’s ability to use App unless explicitly stated
22. Account and Data Deletion
You may request deletion of your user account and any associated personal data at any time by contacting us at [email protected]. Upon verifying your identity, we will delete your account and all associated data within 30 days, unless we are required to retain certain information under applicable law (e.g., for fraud prevention or regulatory compliance).
Once deleted, your data cannot be recovered. If you shared medical data with HCPs through the App, those professionals may retain copies of data in accordance with their own legal or professional obligations.
23. Assignment
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing. 11
If a court finds part of this Agreement illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this Agreement, we can still enforce it later
Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
24. Governing Law
This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
If you access App from a jurisdiction where the use of such software is restricted, you are solely responsible for compliance with local laws. Our failure to enforce any jurisdiction-specific requirements does not waive our rights to do so in the future.
25. Dispute Resolution
Negotiation
In the event of any dispute, controversy, or claim arising out of or relating to this agreement, or the breach, termination, or invalidity thereof (a "Dispute"), the parties shall first seek to resolve the Dispute amicably through good-faith negotiations. Such negotiations shall commence upon one party delivering written notice of the Dispute to the other party.
Arbitration
If the Dispute is not resolved by negotiation within 30 days of the appointment of the mediator, or if either party refuses to participate in mediation, the Dispute shall be referred to and finally resolved by arbitration under the London Court of International Arbitration (LCIA) Rules. The number of arbitrators shall be one, the seat of arbitration shall be London, United Kingdom, and the language of the arbitration shall be English.