Find Answers to Common Questions

Frequently asked questions

📌 General Questions

How do I name a session?


Enter the patient’s name or any identifier in the “Name of Session” field before starting.

Can I go back to a previous step?


Yes — open the session in Active Sessions, swipe right on the step, and press Play to continue from there.


How do I resume a stopped session?


Go to Stopped Sessions or All Sessions (Waiting), swipe right on the session, and press Start.

What do the colors mean in Emergency Medicine sessions?


·      Red: Doctor only

·      Blue: Nurse

·      Green: Technician

Doctors must perform any task assigned to nurses if no nurse is present.


Can I rely on IAZAMED to avoid responsibility?


No — IAZAMED is a support tool. The medical professional remains fully responsible for patient care.

Which protocols does IAZAMED rely on?


IAZAMED strictly follows official clinical guidelines, including WHO, NICE, CDC, and national health authorities. All recommendations are based on documented standards of care.


Why do some choice elements, such as ADULT/CHILD, repeat during a session?


Depending on the clinical context, each session's flow may be limited to a single process or transition from one clinical process to another. Each new process may repeat the same questions. This minimizes the risk of users making incorrect choices, while allowing developers to maintain a current and accurate clinical flow database.

📲 Using the App

❓ How do I get started with IazaMed?


1. Download the app from the App Store or Google Play.

2. Sign up as a doctor or patient.

3. Set up your profile and start managing medical records or tracking health data.

❓ Do I need an internet connection to use IazaMed?


Yes, an internet connection is required to access and update medical records, use the diagnostic assistant, and sync data across devices. Some features may be available offline, but full functionality requires connectivity.

❓ Is IazaMed available on all devices?


Absolutely! IazaMed follows strict security protocols and encryption standards to protect your personal health data.

🔐 Security & Privacy

❓ Is my medical data secure?


Yes, Iazamed prioritizes data security. We use end-to-end encryption and comply with healthcare data protection regulations to ensure your information remains private and secure.

❓ Who can access my medical records?


Your medical records are only accessible to you and authorized healthcare professionals. Patients control who can view their information.

❓ Can patients update their own medical records?


Absolutely! IazaMed follows strict security protocols and encryption standards to protect your personal health data.

🚀 Need More Help?

If you didn’t find the answer you were looking for, feel free to contact our support team for further assistance.


📩 Email Support: [email protected]

📞 Phone: +44 7926 686448